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Driver app · For iOS, Android and iPad

The direct line to the driver

With the Driver app your drivers report claims, breakdowns and defects with photos, complete tasks and submit evidence. Costs and insurance decisions stay hidden.

Request a demo How reporting runs
Driver app, report a claim, step 3: the damaged parts are marked on a sketch of a van. Driver app in dark mode, report a claim, step 3: the damaged parts are marked on a sketch of a van.
Driver app, “My day” view (section): tiles for tasks, claims and today, with a new violation and the next appointment below. Driver app in dark mode, “My day” view (section): tiles for tasks, claims and today, with a new violation and the next appointment below.

Screenshots from the Driver app, with invented demo data.

  • Report claim, breakdown and defect with guidance, with photos and, if desired, as a draft first
  • Drivers see the status and documents of their own reports
  • Reports land in the file in structured form

Starting point

What slows down reporting today

Three places where things get stuck today, and what Clamio does there.

  • Report by phone call

    Drivers call or send photos by their own routes. Details are missing and have to be asked for.

    With ClamioThe app guides the driver through the report in steps. Vehicle, mileage and location are prefilled.

  • When will help arrive?

    After a breakdown the driver waits and asks the fleet.

    With ClamioThe driver sees the arrival time in the app, even if it changes.

  • Unclear who sees what

    What drivers learn and what they do not is not governed consistently.

    With ClamioDrivers see the status and documents of their own reports. Costs, liability and insurance decisions are hidden.

01Report

Reported in a few steps

Report claim, breakdown and defect with guidance – with photos and, if desired, as a draft first.

  • Claimwith photos and a sketch of the vehicle
  • Breakdown (add-on module)Stranded vehicle with location
  • Defect (add-on module)reported with guidance, with photos

  • Guided

    The app guides the driver through the report in steps. The driver taps the damaged parts on the sketch of the vehicle.

  • Prefilled

    Vehicle, mileage and location are prefilled.

  • As a draft

    If desired, the driver first creates the report as a draft.

  • Into the file

    Photos, location and course of events go into the claim file in structured form.

One file, everyone sees their own section.

Driver app, report a claim, step 3: the damaged parts are marked on a sketch of a van. Driver app in dark mode, report a claim, step 3: the damaged parts are marked on a sketch of a van.
Screenshot · Driver appReport a claim, step 3 of 5: damaged parts on the sketch. Screenshot with invented demo data.

02Workflow

The driver reports, the workflow takes over

The report lands in the file in structured form. From there the workflow steers partner selection and approvals. The driver only sees what concerns them.

One process, six stations – and the driver’s partIllustration

  1. 01Report

    The driver reportsclaim, breakdown or defect, with photos.

  2. 02Review

    You handle the report; the driver sees the status.

  3. 03Partner selection

    The driver seesin a breakdown, the status of the help, the arrival time and the breakdown service’s case no.

  4. 04Approval

    The driver sees the statusCosts, liability and insurance decisions are hidden from drivers.

  5. 05Settlement

    The driver sees the statusCosts, liability and insurance decisions are hidden from drivers.

  6. 06Closure

    The driver sees the status.

The six stations from the line map on the home page. The driver reports and then sees the status at every station. At “Partner selection” the towing service or garage gets on.

  1. Report

    The driver reports

    Guided, with photos, if desired as a draft first. Vehicle, mileage and location are prefilled.

  2. File

    The report becomes the file

    Photos, location and course of events go into the claim file in structured form.

  3. Workflow

    The workflow takes over

    One process for claim, breakdown, defect and violation. As soon as a report comes in, the process starts.

  4. Driver

    The driver sees their part

    Drivers see the status and documents of their own reports. Costs, liability and insurance decisions are hidden.

Messages to partners and drivers contain no claim amounts.

Who organises the help

If a driver reports a stranded vehicle, the fleet commissions the towing service (breakdown assistance) via Clamio.

Tasks from the workflow

Example “Upload documents”: the driver receives a link and submits the documents for their claim.

What the driver learns

The driver sees the status of the help and the arrival time in the app, plus the breakdown service’s case no.

What stays hidden

Costs, liability and insurance decisions are hidden from drivers.

03My day

“My day” shows what is due

The daily overview shows appointments, deadlines and notices such as “Vehicle locked”.

Driver app, “My day” view (section): tiles “Tasks”, “Claims” and “Today”, buttons “Report a breakdown”, “Report mileage” and “Report a defect”, a new violation under “Needs your attention”, and the next appointment below. Driver app in dark mode, “My day” view (section): tiles “Tasks”, “Claims” and “Today”, buttons “Report a breakdown”, “Report mileage” and “Report a defect”, a new violation and the next appointment.
  1. Tasks, open claims and today’s appointments
  2. Needs your attention: a new violation with a deadline
Screenshot · Driver app“My day” in the Driver app, section. Screenshot with invented demo data.

  • Tasks

    Work on tasks, hand them back or complete them – with checklists, photos and comments.

  • Vehicle

    Report mileage and HU, AU and UVV evidence directly in the app. The app also shows the vehicle’s cover.

  • Driving licence

    Under “My driving licence” the driver sees classes, validity and status and receives a notice when it is about to expire.

  • Violations

    Drivers see their own violations, without amounts, and can upload documents.

  • Reminders

    The driver is reminded before deadlines and appointments expire.

Deadlines in viewDrivers see their vehicle’s deadlines and submit evidence via the app. Before the driving licence expires, Clamio reminds driver and fleet.

Also in the Driver app

  • My cases
  • 8 languages
  • Privacy notice

04Breakdown

The driver knows when help is coming

The driver sees the status of the help and the arrival time in the app.

  • Cover

    In a breakdown the app immediately shows the cover on file, such as breakdown cover.

  • Arrival time

    The towing service sets the appointment in the order. The driver sees the arrival time in the app; you see it in the breakdown file.

  • Case no.

    The app shows the breakdown service’s case no.

  • Always up to date

    The driver sees the arrival time in the app, even if it changes.

Status of the help in the appIllustration
  • Help requested
  • Help is on the way
  • Help is on site
  • Resolved
  • Towed

The five statuses of a breakdown, as the app names them. The status from the screenshot is highlighted.

One breakdown, three partiesIllustration
  1. Driverreports a stranded vehicle with location
  2. Fleetcommissions the towing service via Clamio
  3. Towing serviceaccepts the order and sets the appointment
  4. Driversees the arrival time in the app

Example history of a breakdown, drawn without names and dates.

Driver app, “Breakdown” view: “Call for help” button, status “Help is on the way” and the card “Help is expected to arrive at 21:33” with the case no. at the breakdown service, with the history below. Driver app in dark mode, “Breakdown” view: “Call for help” button, status “Help is on the way” and the card “Help is expected to arrive at 21:33”.
Screenshot · Driver appThis is how the driver sees the arrival time. Screenshot with invented demo data.

05Visibility

Fair to the driver

Drivers see no costs, cost bearers or insurance decisions. No driver rankings, no scores, no telematics analysis.

  • Own reports

    Drivers see the status and documents of their own reports.

  • No amounts

    Messages to partners and drivers contain no claim amounts.

One file, everyone sees their own section.

File · Driver’s viewIllustration
Their section
  • Own reportsvisible: status and documents
  • Tasksvisible: with checklists, photos and comments
  • Vehiclevisible: cover, mileage, inspection evidence
  • Breakdownvisible: status of the help, arrival time, breakdown service’s case no.
  • Violationspartly: own violations, without amounts
  • Costsnot visible: hidden from drivers
  • Liabilitynot visible: hidden from drivers
  • Insurance decisionsnot visible: hidden from drivers

06Rollout

From invitation to first report

You invite. The driver signs in to the app and only sees their own cases.

Four steps

Illustration
  1. 01InviteYou invite your drivers.
  2. 02Sign inThe driver signs in to the app and only sees their own cases.
  3. 03Report and completeThe driver reports cases, completes tasks and submits evidence. Reports land in the file in structured form.
  4. 04SteerYou handle the report; the driver sees the status.

Who works with the driver in one file

FleetHandles the report

The fleet steers

Drivers report via the app, partners work in the same file. You handle the report; the driver sees the status.

Solution for fleets

Towing serviceComes after a claim or breakdown

The towing service sets the appointment

The driver sees the status of the help and the arrival time in the app.

Solution for towing services

Frequently asked questions

What fleets ask about the Driver app

How does the driver sign in?

The driver signs in to the app and only sees their own cases.

Does the driver see costs?

No. Costs, liability and insurance decisions are hidden from drivers.

Are there rankings?

No. No driver rankings, no scores, no telematics analysis.

In which languages is the app available?

The app interface is available in eight languages: German, English, Spanish, French, Italian, Polish, Portuguese and Turkish. The app speaks the driver’s language.

On which devices does the app run?

On iOS, Android and iPad, portrait and landscape.

Does the driver see their violations?

Yes. The driver sees their own violations without amounts and can upload documents.

What happens if the driver reports “not drivable”?

The vehicle is provisionally locked. The fleet confirms the lock or lifts it with a reason.

Demo

See Clamio for your drivers

In a demo we show you the Driver app and how reports arrive in the Fleet portal.

Request a demo See the workflow