Privacy settings

Security & data protection

Where your data is held.
Who sees it.

Data stored in data centres in the EU; transmission is encrypted (TLS).

This page shows where damage photos and documents are held, who sees a case and what the audit log records.

Request a demo Path of a damage photo

What is in preparation is marked as such at the end.

What it is about

  • Cases
  • Damage photos
  • Documents
  • Driver data

One platform · Stations on this page

01Storage location

The path of a damage photo

From upload to retrieval: where the photo is held, how it gets there and where detection runs.

Illustration · not a product image

Damage photos and documents

  1. Upload

    Driver app or portal

    This is how photos and documents reach the file.

    TLSTransmission is encrypted.

  2. Store

    Data centres in the EU

    Damage photos and documents are stored here.

    Detect

    In our own environment in the EU

    Detection of damaged parts runs without an external AI provider. It only suggests.

    Protected linkValid for a short time.

  3. Retrieve

    Only via the link

    Photos and documents can only be retrieved via protected links that are valid for a short time.

The rule behind it: damage photos and documents are stored in data centres in the EU, retrievable only via protected links that are valid for a short time. Detection runs in our own environment in the EU, without an external AI provider. Dashed: retrieval is only valid for a short time.
Storage location
Data stored in data centres in the EU.
Transmission
Encrypted with TLS.
AI Analysis
Without an external AI provider.

02Visibility

A reason for every access.

Anyone who sees a case in Clamio has a reason for it: own cases, an order, a delegated authority or the insurance of the case.

  • Each organisation grants roles and permissions for itself.
  • Membership of an inbox gives no access to data. It only shows tasks for cases you are allowed to see anyway.

Try out visibility per organisation

Illustration · Reasons for access

  • Own caseIt belongs to the organisation itself.visible
  • OrderA partner is commissioned for the case.visible
  • Delegated authorityThe fleet has granted it to the MGA.visible
  • InsuranceThe case is insured with this insurer.visible
  • No reasonNot visible without an order.not visible
Dashed: the line does not reach the case.

03Data sharing

The fleet shares its data: with the order or with the delegated authority.

A partner only sees a case with the order. An underwriting agent (MGA) needs the fleet’s delegated authority.

  • The delegated authority applies per area. Writing requires a write authority.
  • An area only takes effect if the fleet has booked the matching module.

Illustration · Areas of a delegated authority

Always included

  • Vehicles
  • Claims
  • Driver

Optional

  • Contracts
  • Users & settings
  • Exports
  • Own service providers
  • Breakdowns and defects
  • Tyres
  • Costs & invoices
Dashed: only applies if the fleet selects the area.

04Audit log

What changes is in the audit log.

Changes to cases, approvals and data sharing are in the audit log, with person and time.

  • Workflows start automatically. For claims, admins can also start or cancel a process by hand, traceably logged.

Illustration · An entry in the audit log

Who
The person.
When
The time.
What
The change to the case, the approval or the data sharing.
Three details per entry.

05Driver data

No driver rankings, no scores, no telematics analysis.

In the key-figure analyses, very small groups are hidden automatically.

  • The driver signs in to the app and only sees their own cases.
  • The fleet sees its drivers’ claims and violations because it handles them.

Illustration · Key figures by group

  • Large groupanalysed
  • Medium groupanalysed
  • Very small grouphidden
Dashed: the group does not appear in the analysis. The bars are examples without values.

06In preparation

What is not yet available is listed here.

Two data protection functions are in preparation.

  • Access requests and deletion In preparation

    Please address requests about your data to your fleet or to us. A function for this in the portal is in preparation.

  • Retention period settings In preparation

    Set retention periods per type of data.

07Frequently asked questions

Quick questions

This page names what has been built.What is in preparation carries the label.

Where is our data stored?

In data centres in the EU. Damage photos and documents are stored there, retrievable only via protected links that are valid for a short time.

Does a damage photo go to an external AI provider?

No. Detection runs in our own environment in the EU, without an external AI provider.

Does a service provider see all of our fleet’s cases?

No. They see the cases for which they have an order.

What is in the audit log?

Changes to cases, approvals and data sharing are in the audit log, with person and time.

Are there rankings or scores for drivers?

No. No driver rankings, no scores, no telematics analysis. In the key-figure analyses, very small groups are hidden automatically.

Where do we address requests about our data?

Please address requests about your data to your fleet or to us. A function for this in the portal is in preparation.

Keeps it rolling.

In a demo we show you, using one case, who sees it and what is in the audit log.

Request a demo

Who sees which case? Try out visibility