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Garage portal · For repair and glass orders

Repair orders without double entry

In the Garage portal you receive requests, plan appointments and upload cost estimate and repair report to the file. Glass specialists work here too.

Request a demo How the order runs
  • Accept or decline repair and glass orders
  • Set appointment, report progress, through to “Done”
  • Upload cost estimate, photos and documents to the file
GraphicDamage sketch with marked spots; damage photos, cost estimate and invoice attached to the order. Modelled on the Garage portal.

Starting point

What slows down day-to-day garage work

Three places where things get stuck today, and what Clamio does there.

  • Orders by many routes

    Requests come by phone and email. Details of the damage are missing or follow later.

    With ClamioRequests reach you in the portal and by email. With the order you see description, photos and damage sketch.

  • Waiting for approval

    The cost estimate has been sent; no answer comes.

    With ClamioWith workflow: your cost estimate is approved before the repair – by the party the fleet defines.

  • Invoice without feedback

    Whether the invoice has arrived and been reviewed, you only learn on asking.

    With ClamioYou submit the invoice in the same portal and see its status through to “Paid”.

01Order

One order, your section

Each partner works in their own portal and only sees the cases for which they have an order.

One process, six stationsIllustration
  1. 01Report
  2. 02Review
  3. 03Partner selectionThis is where you get on
  4. 04Approval
  5. 05Settlement
  6. 06Closure
Section of the line map on the home page: the garage gets on at “Partner selection”, with an order for this one case. A case is only closed once all orders are done and all invoices decided.

  • Repair and glass

    Repair and glass requests reach you in the portal and by email. Glass specialists work as a garage in the same portal.

  • Accept or decline

    You accept or decline. Before accepting, the portal asks once for confirmation. When declining you can give a reason.

  • How the request arrives

    The fleet chooses the type in the process. At the same time: as soon as one partner accepts, the request is settled for the others. If one declines, the request to the others stays open. One after another: if one declines, the next is asked immediately, otherwise once the waiting time has elapsed.

  • What you see

    Your order, the documents shared with you and Damage Arrival with description, photos and damage sketch.

  • Own amounts only

    You see your own order amounts. Other amounts of the claim only as far as they are shared.

One file, everyone sees their own section.

File · Garage’s viewIllustration
Your section
  • Your ordervisible: repair or glass, also from breakdown (add-on module) and defect (add-on module)
  • Damage Arrivalvisible: with description, photos and damage sketch
  • Documentsvisible: those shared with you, and your own
  • Discussionvisible: queries in the file’s chat
  • Appointmentsvisible: in your portal’s calendar
  • Amountspartly: your own order amounts, others only as far as shared
  • Cases without an ordernot visible: do not appear for you
  • Via order linknot visible: driver and cost data are not visible through it
Service orders · Garage portalScreenshot
Service orders in the Garage portal: tiles with the count per status New, Accepted, In Repair, Parts Ordered and Done, with tabs below from New via In Repair, Parts Ordered and Done to Invoiced, plus Declined and Cancelled.
Incoming and current orders by status, with the side paths “Declined” and “Cancelled”. Swipe sideways to view.

02Workflow

From order to finished repair

Your order is attached to the file of the case. You accept, set the appointment and report progress until the repair is done. You submit the invoice in the same portal.

The fleet commissions via ClamioYou repair and report progress

Station 04 · Progress

Set appointment, report progress, through to “Done”

After accepting, you set the appointment. In the repair history you report the status, from “Received” via “In Repair” and “Parts Ordered” to “Done”. After invoicing you set the order to “Invoiced”.

  • Before every change, the portal asks once for confirmation.
  • Appointments are in your portal’s calendar. You can change the appointment.
  • After the repair you upload the repair report and set the order to “Done”.
Clamio
shows the status on the order
You
set the appointment and set the order to “Done”
Repair historyIllustration
Click to change the status

Order information

Calendar

10:00 Repair

Fleet:Order statusIn Repair

Your status in the repair history: In Repair. The appointment is in the calendar.

Drawn without amounts; the time is a freely chosen example.

Every step is in the repair history with time and trigger.

Who commissions

The fleet, via Clamio: from claim, breakdown or defect.

Where the status is shown

On the order: the order status shows the status, from “Received” to “Invoiced”. Side paths are “Declined” and “Cancelled”.

No amounts in messages

Messages to partners and drivers contain no claim amounts.

02.1Repair, glass, defect

Three orders, one inbox

  • Glass specialists work in the Garage portal. Glass requests land in the same inbox.
  • Besides claims you also receive orders from breakdown (add-on module) and defect (add-on module).
  • For a defect you select the fixed defects via “Report fix” and describe the work. Mileage and “Photos after the repair” are optional. The fleet then re-checks.

Repair, glass and defect, one Garage portal

Illustration

RepairRepair order

GlassGlass order

DefectReport fix

Service ordersin your portal, attached to the file of the case

Your order is attached to the file of the case, whether repair, glass or defect.

03File

Appointments, documents and queries in one place

Cost estimate, repair report and photos are on the order. You settle queries in the file instead of by phone.

  • Calendar

    The appointments for your orders are in the calendar: by month, week or day and as an agenda.

  • Documents

    You upload cost estimate, repair report and photos to the file under the “Documents” tab.

  • Discussion

    You reach fleet, MGA and insurer in the file’s chat, under the “Discussion” tab. Notifications arrive in the portal and by email.

  • Repair history

    Every step is in the history with time and trigger.

Calendar · Garage portalScreenshot
Calendar in the Garage portal, month view November 2026: repair appointments with times on four days, switchable to week, day and agenda.
The calendar with the appointments for your orders, here in the month view. Swipe sideways to view.
A repair order, from “Received” to “Done”Illustration
  1. Fleetcommissions the garage via Clamio
  2. Garage · Youaccept the order and set the appointment
  3. Garage · Youupload the cost estimate to the file
  4. Party the fleet defines with workflowapproves the cost estimate before the repair
  5. Garage · Youupload the repair report and set the order to “Done”

Example history of a repair order, drawn without names and dates.

04Invoicing

Invoice in the same portal, status through to paid

You submit invoices with line items and receipt digitally. The payer reviews and approves them.

  • Invoice

    You submit it with line items and receipt in the same portal and see its status through to “Paid”.

  • Decision

    The payer reviews the invoice. They approve it or reject it with a reason.

  • Own amounts

    You see your own order amounts. Other amounts of the claim only as far as they are shared.

  • Without an account

    For service providers without their own account, the fleet records the invoice.

Statuses of your invoiceIllustration
  1. Draft
  2. Submittedwith line items and receipt, in the same portal
  3. In reviewwith the payer
  4. Approvedor “Rejected”
  5. Paid

After invoicing you set the order to “Invoiced”.

Drawn without amounts.

Invoices · Garage portalScreenshot
Invoices in the Garage portal: “New invoice” button, with tiles below showing the number of invoices per status: Submitted including in review, Approved, Rejected, Paid.
Your invoices by status: Submitted, Approved, Rejected, Paid. Swipe sideways to view.

05Collaboration

You repair, everyone works in one file

You work in the same file as fleet and insurer and only see what concerns your order.

FleetCommissions via Clamio

The fleet commissions; the status is on the order

The fleet commissions you via Clamio: from claim, breakdown or defect. The order status shows the status.

Solution for fleets

Underwriting agent (MGA)Commissions on behalf

You see who has acted

The MGA’s settlement decision carries the label “on behalf of”.

Solution for underwriting agents

InsurerIn the same file

Queries without detours

You reach fleet, MGA and insurer in the file’s chat.

Solution for insurers

Other service providersOrders when a claim occurs

Each partner in their own portal

Assessors, towing services, car rental providers and law firms work in the same file, each in their own portal.

Solution for service providers

Also in the Garage portal

  • Service orders
  • Calendar with appointments
  • Damage Arrival
  • Discussion
  • Documents
  • Invoices

Without your own accountAs a fleet’s service provider you can also take part without your own account via a protected order link.

Also tyre & wheel serviceThe service group “Tyre & wheel service” covers wheels, wheel alignment, tyre storage and rim refurbishment.

Everyone sees only their own section

Own cases and orders
Each organisation sees its own cases and those for which it has an order or delegated authority, or which it insures.
Own amounts only
Partners only see amounts of their own orders and invoices.
Data in the EU, encrypted in transit
Data stored in data centres in the EU; transmission is encrypted (TLS).

Frequently asked questions

What garages want to know in advance

Do glass specialists work in the same portal?

Yes. Glass specialists work as a garage in the same portal.

Who approves my cost estimate?

With workflow: your cost estimate is approved before the repair – by the party the fleet defines.

Do I have to upload photos for “Report fix”?

No. Mileage and “Photos after the repair” are optional. The fleet then re-checks.

Do I have to give a reason if I decline?

No. When declining you can give a reason; it is not mandatory.

Which amounts do I see?

Your own order amounts. Other amounts of the claim only as far as they are shared.

How do I invoice?

You submit the invoice in the same portal and see its status through to “Paid”. After invoicing you set the order to “Invoiced”.

Does it also work without my own account?

Yes. As a fleet’s service provider you take part via a protected order link.

Demo

Get to know the Garage portal

In a demo we show you how repair and glass orders run from receipt to invoice.

Request a demo See the workflow