Service provider portals· For orders after a claim or breakdown

Your portal for orders after a claim or breakdown

Garages, assessors, towing services, car rental providers and law firms work in the same file as fleet and insurer. Orders, appointments, documents and invoices run digitally.

Request a demo How the order runs

Starting point

What slows partners down today

Three places where things get stuck today, and what Clamio does there.

Orders by many routes

Requests come by phone and email, differently for every fleet.

With ClamioThe request arrives in the portal and by email. You accept or decline.
Queries by phone

Status and appointments are asked about one by one.

With ClamioYou set appointments, upload documents to the file and report the status. You settle queries in the file’s chat.
Invoice without feedback

Whether the invoice has arrived and been reviewed, you only learn on asking.

With ClamioYou submit the invoice in the same portal and see its status through to “Paid”.

01Process

From request to invoice

Five partners, four shared steps. Each portal shows the status of the order in its own words.

One process, five portalsIllustration · Statuses as in the portal

Statuses of the order per partner, arranged by the four shared steps Order, Accept, Work in the file and Invoicing
Partner	Order	Accept	Work in the file	Invoicing
Garage	Received	Accepted	In Repair Parts Ordered Done	Invoiced
Assessor	Received	Accepted	Assessment Assessment Complete	Invoiced
Towing service	Received	Dispatched	En Route Delivered	Invoiced
Car rental	Request	Confirmed	Active Returned	Invoiced
Law firm	Received	Accepted	In Progress Completed	Invoiced

Side paths in every portal: Declined, CancelledGlass orders in the Garage portal: Installation, Glass Ordered, Done, Invoiced

Order
The request arrives in the portal and by email. Garage, assessor, towing service and law firm see the description, photos and damage sketch in Damage Arrival.
Accept
You accept or decline. Before accepting, the portal asks once for confirmation. When declining you can give a reason.
Work in the file
You set appointments, upload documents to the file and report the status. You settle queries in the file’s chat.
Invoicing
You submit the invoice in the same portal. After invoicing you set the order to “Invoiced”.

02Workflow

The fleet’s workflow brings the order to you

The fleet defines its process as a workflow. In the step “Order a provider”, Clamio asks the partners: at the same time or one after another. You accept or decline.

Example: a request is dispatchedIllustration · simplified

1Fleet · Workflow

The fleet chooses the type of request

Report
Review
Partner selectionStep “Order a provider”: this is where you get on
Approval
Settlement
Closure

Ask one after anotherIf a partner declines or does not answer, the next is asked. If one declines, the next is asked immediately, otherwise once the waiting time has elapsed. Ask at the same timeAs soon as one partner accepts, the request is settled for the others. If one declines, the request to the others stays open.

The fleet chooses the type in the process. Exactly one always applies.

2Clamio · Dispatch

The request goes to the partners

The request arrives in the portal and by email.

After your answer

The fleet’s claims handlers will be notified.
The audit log shows “Partner request accepted”.
If partners were asked one after another, the next partner is asked.

3Your portal

You accept or decline

Accept Decline

Accept OrderOrder 0001

Are you sure you want to accept this order?

The fleet’s claims handlers will be notified.

VanXX-AB 123
Sample fleetFleet
CollisionDamage type
Claim 0001Claim
no valueEstimated Cost
14.12.2026, 10:00Due Date

CancelAccept

Message afterwards: Request accepted

Reconstruction of the “Accept Order” dialog using a garage order as an example, with sample values. For the law firm it is called “Accept Case”.

02.1Per partner

Your step in the process, per partner

One example per partner. “With workflow” applies if the fleet uses a workflow.

GarageWith workflow
Your cost estimate is approved before the repair, by the party the fleet defines.
AssessorWith workflow
The process continues as soon as the expert report is submitted.
Towing serviceOn the order
You set the appointment. The driver sees the status of the help and the arrival time in the app.
Car rentalWith workflow
You confirm rental car handover, return and extension directly in the portal.
Law firmWith workflow
You get on at “Partner selection” with the instruction. For a claim, the workflow can address approvals to you, e.g. on settlement. Then you decide.

03File

One shared file, everyone sees their own section

You work in the same file as fleet and insurer and only see what concerns your order.

Calendar: The appointments for your orders are in your portal’s calendar.
Discussion: You settle queries in the file’s chat, under the “Discussion” tab. Notifications arrive in the portal and by email.
History: The history of your order shows every step with time and trigger.
Invoice: You submit it in the same portal and see its status through to “Paid”. The payer reviews and approves it.
Draft
Submitted
In review
Approved
Rejected
Paid
Without your own account: Without your own account you take part via a protected order link.

File of the case · A partner’s viewIllustration · Claim order

Your ordervisible: the case for which you are commissioned
Damage Arrivalvisible: with description, photos and damage sketch
Documentsvisible: those shared with you, and your own
Discussionvisible: queries in the file’s chat
Amountspartly visible: your own order amounts, others only as far as shared
Cases without an ordernot visible: do not appear for you

Each partner only sees the cases for which they have an order.

“Invoices” area in the Assessor portal: “Submitted invoices with amount, status and reference”, the “New invoice” button and the tiles Submitted, Approved, Rejected and Paid, each with a count. — ScreenshotInvoices in the Assessor portal, by status (section). The other portals invoice in the same way.

04Portals

Five partners, each with their own portal

Each partner works in their own portal and only sees the cases for which they have an order. Garage, assessor, towing service, car rental and law firm register themselves.

Garage portalFor repair and glass orders

Repair orders without double entry

Solution for garages

Accept or decline repair and glass orders
Set appointment, report progress, through to “Done”
Upload cost estimate, photos and documents to the file

Assessor portalFor expert report orders

Expert reports straight into the file

Solution for assessors

Accept or decline expert report orders
Set inspection appointment, report status through to “Assessment Complete”
Upload expert reports, supplements and photos to the file

Towing portalFor call-outs after a claim or breakdown

Towing after a claim or breakdown

Solution for towing services

Accept or decline call-outs for claims and breakdowns
Report status: dispatched, en route, delivered
Set appointment: the driver sees the arrival time in the app

Car rental portalFor replacement vehicles after a claim or breakdown

Supplying replacement vehicles to order

Solution for car rental providers

Accept or decline requests for replacement vehicles
Report the car as active and as returned
Extension directly in the order

Law firm portalFor instructions when a claim occurs

Legal action in the same file

Solution for law firms

Instructions for individual cases: for a claim, also for a violation
For a claim you decide approvals that a workflow addresses to you
Record the dispute amount and invoice in the same portal

Frequently asked questions

What partners want to know in advance

How do I get onto the platform?

Garage, assessor, towing service, car rental and law firm register themselves.

How do I learn of a request?

The request arrives in the portal and by email.

Do I have to give a reason if I decline?

No. When declining you can give a reason; it is not mandatory.

Do I see other parties’ amounts?

You see your own order amounts. Other amounts only as far as they are shared.

How do I invoice?

You submit the invoice in the same portal and see its status through to “Paid”. After invoicing you set the order to “Invoiced”.

Does it also work without my own account?

Yes. Without your own account you take part via a protected order link.

Get to know your partner portal

In a demo we show you how requests, orders and invoicing run in the partner portal.

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